100% Strict No-Logs Policy. Read the Traverse VPN Privacy Policy. Learn how our strict no-logs rule protects your personal data while using our premium VPN for mobile and business.
Our Strict No-Logs Promise (What We Do Not Collect)
We are a privacy company first. We do not monitor, record, or store any of your internet activity. When you connect to our secure VPN, we do NOT log:
- The websites you visit or the apps you use.
- The videos you watch using our VPN for Streaming.
- The games you play using our VPN for Gaming.
- Your original IP address or the specific USA VPN servers you connect to.
- Any files you download or messages you send.
The Information We Actually Collect
To run a premium service and give you the fastest VPN experience, we only collect the bare minimum information needed to keep your account working.
- Account Data: When you sign up, we ask for your email address to create your account, send payment receipts, and help you recover your password.
- Payment Information: Since Traverse VPN is a premium service, billing is handled securely by your mobile app stores (Apple or Google) or our trusted payment partners. We never store your full credit card numbers on our servers.
- Basic App Diagnostics: To fix bugs and improve our network, our VPN for iPhone and VPN for Android apps might send us anonymous crash reports. This data never contains your personal information and cannot be linked back to you.
How We Use Your Information
We only use your basic account details to provide you with the best virtual private network service possible. We use it to:
- Verify your premium subscription status when you open the app.
- Provide fast customer support when you email us.
- Monitor overall server load so we can add more servers if a region gets too busy.
Business and Enterprise Users
If your company uses our VPN for Business or our custom Enterprise VPN, we only collect the contact information of the account manager and the billing details required to keep the company network active. We apply the exact same strict no-logs policy to all employee connections. We protect your company data just as heavily as we protect individual users.
Sharing Your Data (We Do Not Sell It)
Let us be very clear: Traverse VPN does not sell your personal data to advertisers, marketers, or anyone else.
We only share minimal data with trusted third-party services that help us run our business, such as secure payment processors or our email support software (like Zendesk).
These partners are legally bound to keep your information strictly confidential.
How We Protect Your Data
We use advanced, military-grade encryption to protect all data traveling through our network. This is the core of our VPN for Security.
Even if someone tried to intercept your connection, they would only see scrambled code. We also restrict access to our internal systems so that only authorized Traverse VPN support staff can help you with your account.
Your Privacy Rights and Account Deletion
You are in complete control of your data. No matter what country you live in, you have the right to:
- Ask us what personal information we have about you (which is usually just your email).
- Ask us to correct any wrong information.
- Ask us to permanently delete your account and all associated data.
If you want to delete your account, simply send us an email, and we will wipe your details from our active database immediately.
Updates to This Policy
As we grow and add more privacy features, we might need to update this document. If we make any major changes, we will update the date at the top of this page and notify you through the app.
Contact Us
If you have any questions about your privacy or how we handle your data, our real human team is always here to talk.
Please email us at: info@traversevpn.com
